Shipping policy
1. Order Processing
• Orders are processed within 1–3 business days after payment confirmation.
• Customers receive an email confirmation once their order is placed and another when it ships.
2. Shipping Options
• Domestic (United States):• Standard Shipping: 7–10 business days
• Express Shipping: 3–5 business days
• Free Standard Shipping on orders over $70
• International (27 countries):• Standard Shipping: 10–15 business days
• Express Shipping: 5–10 business days
• Free Express Shipping on orders over a set threshold (varies by region)
3. Tracking & Updates
• All orders include tracking numbers when available.
• Customers can track their package via the carrier’s website or through the link provided in their shipping confirmation email.
4. Customs & Duties
• International customers are responsible for any customs fees, import duties, or local taxes.
• Glow & Flow Co. is not liable for delays caused by customs clearance.
5. Delivery Issues
• If a package is lost or delayed beyond the stated timeframe, contact our support team.
• Damaged items must be reported within 7 days of delivery for replacement or refund.
6. Disclaimer
• Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen events.
• We are not responsible for incorrect shipping addresses provided by customers.